Country Inn & Suites by Radisson, Appleton North, WI

Me and my family stayed on New Year’s eve. We check in and the lobby looks nice. then we get up into our room.. to start off the bed has a stain that they called “wear and tear”. not to mention the toilet paper in the bathroom is half soaked. the bathroom smelt and looked like it was not cleaned all the way. the beds had multiple stains so as the carpet. Then the policy of the quiet time. there was multiple noise complaints coming from the 3rd floor. But it’s new year’s eve. later in the night we accidentally locked our keys in the room and went to the front desk to get new ones. as soon as we told the front desk person our room number he automatically singled us out and asking us if we’re the ones making all the noise. the pool on the other hand is really nice. but the pool water is like pee warm and very harsh to swim in. the hot tub is also nice so is the water slide and the kids play area.

EXTREMELY upset about our stay this weekend. My extended family booked 5 rooms in the hotel for one night. We were on the 3rd floor along with one other family in the room across the hall from us. We personally had a room for my husband, myself and 6 and 4 year old. We are respectful travelers and stay at very few hotels now because of airbnbs but because everyone was here we stay too. So the kids went to bed at about 10pm and I took a quick shower at 10:30, the spout to transfer the water to the shower was broken so the bath spout was filling up the bottom of the tub and draining slowly, supposedly this was when the front desk got a call from our neighbors (strangers) about the knocking (which was in the wall WE WERE ALL ASLEEp!!!!!) and I guess he knocked on our door that went unanswered BECAUSE WE WERE ASLEEP. and At about 1am the hotel room phone started ringing right next to my kids heads and thinking it was a fire alarm waking them up from being sound asleep they started screaming in terror. 20 minutes later after we were all back asleep and persistent banging on our door and it was a police officer doing a welfare check because the neighbors reported screaming. Half asleep and out of it we show that everyone was okay and he left. I was so upset I went downstairs to talk to the front desk where I was informed that the room next to us reported “knocking” coming from our room-I don’t know if it was the slow draining broken tub or old popping pipes in the wall (the room across from us that was in our party reported hearing that as well too) NOTHING WAS COMING FROM OUR ROOM AS WE WERE ALL ASLEEP!! It was sounds coming from the walls in their hotel!! So now we have two traumatized kids, two parents that got no sleep and had a horrible night at this hotel. When I talked to the front desk person at 2am I was told that the room was registered to one adult (because one person booked them all) and that at check in they usually update to correct numbers, at check in I was about 1 of 15 people checking in so that part was skipped by the staff NOT ME! But at 2am I was being blamed and woken ip by the police. At 10am this morning I went to the front desk (person who checked me in the day before) and she took responsibility for not checking us in but by then it was already too late. Nothing was offered to make up for our trouble. We will NEVER be back and will continue to share my experience with everyone thinking about staying in the Appleton area. Disgusted! (Pictures of my kids sleeping RIGHT Next to the phone that went off like an alarm at 1am) and the line ahead of me at check inn and there were MANY behind me as well.

I’ll give it a 4 out of 5. I booked a double queen and was provided a pullout couch and one queen. The pullout sofa bed was the most painful sleeping experience I have had. Woke up barely able to walk. So to avoid misleading anyone. It’s a great hotel with great amenities but this little gaff on my reservation unfortunately was a huge inconvenience to me.

If I could give 10 stars I would! I came in around 5pm and I forgot the names of the 2 girls at the desk, they were so polite and so sweet! One of them was training and she was doing amazing!! I would definitely come back here ! breakfast was so good as well , there's alot of options! The beds were so comfy and the pool area was amazing! The hot tub was at the perfect temperature as well!. Thank you for an amazing visit!!